Front Desk Associate

Holiday Inn Express & Suites-Enid Enid, OK Full-time Hospitality

Posted on November 13, 2024

Holiday Inn Express & Suites in Enid, OK, is seeking a motivated and customer-focused Front Desk Associate to join our team. As the first point of contact for our guests, the ideal candidate will provide exceptional customer service, ensuring a pleasant and welcoming stay for all visitors. This is a key role in maintaining the positive reputation of our hotel. Key Responsibilities: • Greet and assist guests with check-in and check-out procedures. • Answer phone calls, respond to inquiries, and provide accurate information about the hotel and room availability. • Handle g u e s t requests, complaints, and issues in a prompt, professional, and courteous manner. • Process payments, maintain accurate records, and handle credit card and other forms of transactions. guests. • Collaborate with housekeeping and maintenance teams to ensure rooms are ready for • Maintain a clean and organized front desk and lobby area. • Ensure compliance with all hotel policies, procedures, and safety standards. Preferred Qualifications: • Excellent communication and interpersonal skills. • Customer service experience, preferably in a hotel or hospitality environment. • Proficiency with computers, including knowledge of reservation systems. • Ability to multi-task, prioritize, and work in a fast-paced environment. Must beable to work flexible hours, including weekends and holidays. What We Offer: • Competitivehourly wage. • Employee discounts on hotel stays. Supportive and friendly work environment. How to Apply: Interested candidates should email their resume and cover letter to: ihghereli@gmail.com or apply in person at Holiday Inn Express & Suites, 4702 W. Owen K. Garriott Rd Enid, OK.